Legal

Hotel Policies

Last updated: 5 October 2026

Guest Eligibility & Check-In

  • The primary guest must be at least 18 years of age.
  • Passport, Aadhaar, Government ID, and Driving Licence are accepted as valid ID proof.

House Rules

  • Outside food is not allowed.
  • Smoking is allowed only in designated common smoking areas; a fine of ₹2,000 applies for smoking elsewhere.
  • This property is accessible to guests who use a wheelchair.
  • Guests are requested not to invite outside visitors to their room during their stay.
  • Each room category features a variety of architectural styles, layouts and sizes. Images on the website are representative of the category; the exact room is subject to availability.

Pet Policy

  • Pets are allowed — only pet dogs and cats are welcome at this property.
  • Extra charge for pets: ₹1,500 + GST per stay.
  • Pets are not allowed on the bed, in the swimming pool, kitchen, or restaurant.
  • Pets are not allowed to roam without a leash.

Extra Bed Policy

  • 0–5 years: Extra bed upon request is free.
  • 6+ years: Extra bed upon request is ₹3,000 per person, per night.

Cancellation Policy

  • Cancellation/amendment is free of charge up to 15 days prior to the date of arrival.
  • Cancellations made more than 7 days but less than 15 days in advance incur a charge of 1 night's tariff.
  • No-shows and cancellations made 0–7 days in advance incur a 100% charge of the booking.

Cancellations are not applicable on the following special dates:

  • November 7th & 8th (Diwali)
  • December 24th–31st, 2026 & January 1st, 2027 (Christmas & New Year)
  • March 21st & 22nd, 2027 (Holi)

Amendment & Refund Policy

  • Amendments or changes in dates will be treated as a cancellation.
  • Any refund will take at least 15 days to process.

For any questions about these policies, please contact us at reservations@hoteldiggipalace.com or +91 93521-45034.