Privacy Policy

Diggi Palace respects your privacy and is committed to protecting your Personal Information. This Privacy Policy outlines how we collect, use, share, and protect your Personal Information when you visit our website or use any of our services. Our services include use of any of our online services (such as website and social media) and offline services (such as property stay/visit and offline interactions) (collectively, "Services"). We are dedicated to ensuring that your privacy is protected, and we adhere to all relevant data protection laws and regulations.

1. Information We Collect

We collect Personal Information to provide and improve our Services to you, including:

• General identifying information — name, address, email address and phone number, for reservation, billing and communication purposes.
• Demographic information — gender, age, marital status, language preferences and nationality.
• Government identification — Passport, visa, Aadhaar, PAN or other government-issued ID, for identity verification and reservation purposes.
• Important dates — birthdays, anniversaries or special occasions, to offer relevant promotions.
• Financial information — credit/debit card or other payment details, for processing payments and securing reservations.
• Transaction information — date, amount and history of transactions, for booking records.
• Travel information — booking history, special requests, preferences (e.g. smoking/non-smoking, preferred floor, bedding) for customising your stay.
• Images, video and audio — call recordings (for quality and security) and CCTV footage from public areas such as the lobby.
• IP address — to monitor website usage and protect against fraud.
• Reviews and feedback — to improve our Services.

We may also collect Other Information which does not directly identify you, such as cookies, browser type and usage data. Where Other Information reveals your specific identity, we treat it as Personal Information.

2. How We Collect Personal Information

Directly from you — when you make a reservation, register on our website, subscribe to our newsletter, contact customer support, or provide a review.

Automatically — when you browse our website or engage with our online content, via cookies and similar technologies.

From third parties — such as travel agencies, online travel booking systems, and social media platforms, when you book or interact with us through them.

If you submit Personal Information about another person (for example, booking on their behalf), you confirm you have their authority to do so.

3. Use of Personal Information

We use your Personal Information to process reservations and payments, improve our Services, send promotional materials, facilitate bookings for hotel services and experiences, respond to enquiries, customise your experience, and comply with legal obligations.

4. Sharing of Personal Information

We do not sell, trade or disclose your Personal Information to third parties. We may share it with: authorised hotel staff and in-house service providers (such as restaurant and event/wedding coordination teams); trusted service providers (such as payment processors, marketing and IT support); when required by law; to protect guest, staff or property safety; or as part of a merger, acquisition or sale.

5. Security of Personal Information

We apply reasonable technical and organisational security measures — including encryption, firewalls, SSL technology and regular security assessments — to protect your Personal Information. No data transmission or storage system can be guaranteed 100% secure.

6. Retention of Personal Information

We retain your Personal Information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law, and remove it once no longer needed or upon a valid request for erasure.

7. Cookies and Tracking Technologies

Our website uses cookies to remember your preferences, analyse site traffic, and understand usage. You will be shown a consent pop-up on your first visit. You may adjust your browser settings to refuse cookies, though this may affect site functionality.

8. Your Rights

Where applicable under law, you have the right to access, rectify, or request erasure of your Personal Information; restrict or object to our processing; request data portability; withdraw consent; and lodge a complaint with the relevant supervisory authority. To exercise these rights, contact us at reservations@hoteldiggipalace.com. We will respond within a reasonable timeframe.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18 without parental consent.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page, with the revision date updated above. Continued use of our Services after any modification indicates acceptance of the revised terms.

11. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, for any grievances related to your Personal Information, please contact our Grievance Officer at Diggi Palace, Shivaji Marg, C-Scheme, Jaipur, Rajasthan 302004 — reservations@hoteldiggipalace.com | +91 93521-45034.

12. Contact Us

Questions about this Privacy Policy can be directed to Diggi Palace, Shivaji Marg, C-Scheme, Jaipur, Rajasthan 302004, or reservations@hoteldiggipalace.com.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. Thank you for choosing Diggi Palace.